Privacy Policy

At XBet96 Casino, we respect the trust you place in us when you create an account, play games, make payments, or contact support. Protecting your personal data matters, and we handle your information securely, responsibly, and with care. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what rights you have.

Data Processing

XBet96 Casino processes personal data to provide access to our games and related services and to meet applicable legal and regulatory obligations connected to online gambling. This includes account administration, payment processing, customer support, identity verification, fraud prevention, and responsible gaming controls.

XBet96 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By using XBet96 Casino, you confirm that you have read and accepted this Privacy Policy. We may update this policy from time to time. The latest version will always be available on our website, and continued use of our services means you accept any updates.

Collection of Information

We collect personal information when you register, use the website, make transactions, or communicate with us. The information we may collect includes:

Registration and communication data: details provided during sign-up and account use, such as your name, date of birth, address, email, phone number, and identification details.
Interaction records: communications with our support team via live chat, email, or other channels.
Transaction and usage data: deposit and withdrawal history, payment-related information handled through payment providers, and activity data linked to how you use the website.
Compliance documentation: documents required for KYC, age verification, payment verification, and anti-money laundering checks (for example, proof of identity and proof of address).

Usage of Information

We use your personal data to run XBet96 Casino efficiently, securely, and in line with compliance requirements. This includes using data to:

Process deposits, withdrawals, and other transactions.
Provide access to games, manage your account, and deliver customer support.
Perform identity checks and compliance verification, including KYC and AML processes.
Communicate with you about account activity, security matters, and service updates.
Send promotional communications only if you have provided explicit consent.
Meet legal obligations and respond to valid requests from regulators or authorities.
Detect, prevent, and investigate fraud, chargebacks, and prohibited activity.
Analyze usage trends and improve performance, security, and user experience.

Marketing Communications

If you opt in to receive marketing from XBet96 Casino, we may send offers, bonus updates, and promotional messages. You can opt out at any time via your account settings or by contacting customer support. Opting out does not affect essential service messages, such as security notifications or changes to important policies.

Disclosure of Information

We do not sell or rent your personal data. We may share your information only when it is necessary to provide services, meet compliance obligations, or protect the integrity of the platform. This may include sharing with:

Companies within our group, to support account administration, security, and customer service.
Trusted partners, where needed for operational processing and regulatory compliance.
Third-party service providers, such as payment processors, identity verification services, fraud prevention partners, and technical infrastructure providers.

All sharing is carried out under confidentiality commitments and appropriate data protection safeguards.

Data Security and Retention

XBet96 Casino applies technical and organisational measures designed to protect personal data against unauthorised access, loss, or misuse. Access to personal data is restricted to authorised staff and vetted service providers who require it to perform their roles.

We retain personal data only for as long as needed to provide services and meet legal and regulatory requirements. Where anti-money laundering rules apply, certain records may be stored for at least five years after account closure.

Cookies and Tracking

XBet96 Casino uses cookies and similar tracking technologies to keep the website functioning correctly, remember your preferences, analyze traffic, improve performance, and support marketing activities where permitted.

You can manage cookie preferences through your browser settings. If you block or restrict cookies, some features of the website may not work as intended.

Your Rights and Contact Information

Depending on your jurisdiction and applicable data protection laws (including GDPR where relevant), you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain situations.
Object to or restrict certain processing activities, including marketing use.
Withdraw consent where processing relies on consent.

For privacy requests or questions, you can contact our Data Protection Officer (DPO) via email. Under GDPR, you may also have the right to submit a complaint to the relevant data protection authority.